Talk to us
The fastest way to reach us is to call or message the helpline shown at the bottom of every page. We answer seven days a week, 10:00 am – 8:00 pm.
About an order you have placed
Please have your order number ready — it is on your confirmation, and you can look the order up yourself on Track your order with your order number and the phone number you ordered with. If you have an account, it is also under My account → Orders. With the order number in hand we can check the status straight away.
Before you write in
Most questions are answered on these pages:
- Delivery information — charges, timing and how cash on delivery works
- Size guide — measurements for every size we stock
- Exchange policy — how to exchange a size that did not fit
- Refund policy — when a refund applies and how it is paid
A note on payment
Fivany is cash on delivery only. We will never call to ask you to send money in advance through bKash, Nagad, Rocket or a bank transfer. If someone asks you to, it is not us — please report it to us on the helpline.