Talk to us
The fastest way to reach us is to call or message the helpline shown at the bottom of every page. We answer Saturday to Thursday, 10:00 am – 8:00 pm. Friday is closed.
About an order you have placed
Please have your order number ready — it is on your confirmation and under My account → Orders. With the order number in hand we can check the status straight away.
Before you write in
Most questions are answered on these pages:
- Delivery information — charges, timing and how cash on delivery works
- Size guide — measurements for every size we stock
- Exchange policy — how to exchange a size that did not fit
- Refund policy — when a refund applies and how it is paid
A note on payment
Fivany is cash on delivery only. We will never call to ask you to send money in advance through bKash, Nagad, Rocket or a bank transfer. If someone asks you to, it is not us — please report it to us on the helpline.