About these terms
This page explains how ordering from Fivany works — what we commit to, what we ask of you, and what happens when something goes wrong. Placing an order means you have read it.
Where we sell
Fivany is based in Bangladesh and delivers within Bangladesh. All prices are shown in Bangladeshi Taka (৳) and include any applicable tax. Delivery is charged separately and is shown before you confirm your order.
Payment
Cash on delivery is the only payment method we accept. Payment is collected in cash by the courier at the time of delivery. We do not accept advance payment and we will never ask you to send money before your parcel arrives.
How an order is confirmed
Placing an order is a request to buy. We treat it as confirmed once we have reached you — normally by phone on the number you gave at checkout — and dispatched it. Before that point we may not be able to fulfil it, and we will tell you why:
- the item has sold out;
- a price or description was published in error;
- we could not reach you to confirm after several attempts;
- we have reason to believe the order is not genuine.
Prices and product information
We work to keep prices, descriptions and images accurate, but errors happen. Where an item’s price was published incorrectly we will call you before dispatch, and you can either confirm at the corrected price or cancel at no cost. Colours can differ slightly between screens.
Your account
An account is created for you when you place an order so that you can track it. Please keep your login details to yourself, and check the delivery address and mobile number you give us — a wrong number is the single most common reason a parcel fails to arrive.
If something is wrong with your order
If a parcel arrives damaged, incomplete, or not what you ordered, call the helpline and we will put it right — by replacement, exchange or refund, whichever fits. Our exchange policy and refund policy set out the detail and the time limits.
What we can put right is the order itself: the product and what you paid for it, including delivery. We ask you to check the parcel in front of the courier, because once the courier has left, a claim about the contents can no longer be verified.
Your personal information
Handled as described in our privacy policy.
Content on this site
The Fivany name, logo, product photography and site content belong to us. Please do not reproduce them commercially without our permission.
Changes to these terms
We may update this page. The version published here when you place an order is the one that applies to it.
Talk to us first
If you are unhappy with an order, call the helpline before anything else. Almost everything is settled that way, and it is always faster.