When a refund applies
Because Fivany sells intimate apparel, our first remedy is an exchange rather than a refund — see the exchange policy. A refund is given when:
- we sent the wrong item and the correct one is not in stock;
- the item has a manufacturing fault and no replacement is available;
- we cancelled your order after it was confirmed;
- the size you need for an exchange is out of stock and you do not want an alternative.
Refusing at the door
Nothing is charged until the courier hands the parcel over, so refusing delivery costs you nothing and there is nothing to refund.
How a refund is paid
All our orders are cash on delivery, so there is no card payment to reverse. Refunds are paid to your bKash or Nagad number, or by bank transfer, whichever you prefer. We take those details from you at the time — we never ask for a PIN, an OTP, or your account password.
How long it takes
Once the returned item reaches us and has been checked, the refund is sent within 7 working days.
What is refunded
- The product price is always refunded in full.
- The original delivery charge is refunded when the fault was ours — a wrong item, a faulty item, or an order we cancelled.
- The original delivery charge is not refunded on a change of mind, as the courier has already been paid for that trip.
Starting a refund
Call the helpline with your order number. Please raise a fault or a wrong item within 48 hours of delivery, while it can still be verified.