7-day exchange
If the size is wrong, exchange it within 7 days of delivery for the same product in a different size, subject to stock.
What can be exchanged
The item must be unworn, unwashed and in its original packaging, with all tags attached.
What cannot be exchanged
For hygiene reasons we cannot accept an exchange on any underwear that has been worn, washed or removed from its sealed packaging. This is standard for intimate apparel everywhere and it is not something we can make an exception to. Socks are covered by the same rule.
This does not affect a faulty or wrongly-sent item — see below.
How to start an exchange
- Call the helpline within 7 days of delivery with your order number ready.
- Tell us the item and the size you need instead. We confirm whether it is in stock.
- Keep the item in its original packaging until the courier collects it.
Who pays the courier
- Wrong size or a change of mind — the return delivery charge is yours.
- Wrong item sent, or a manufacturing fault — we pay both ways. Call us within 48 hours of delivery and, if you can, photograph the fault before the packaging is discarded.
If the size you need is out of stock
You may choose another product of the same value, or take a refund under our refund policy.
Getting the size right the first time
Our size guide lists real body measurements for every size we stock. If you are between two sizes, take the larger one.